Refund & Cancellation
A conservative, pre-launch policy. Payment services are not yet production-enabled, so final rules will be confirmed before they apply.
Last updated: October 2026
GenCrewz is in pre-launch and real payment processing for professional engagements is not yet production-enabled. This policy will be updated, and any final rules disclosed, before payment services go live.
A. GenCrewz subscriptions and digital services
Core access to GenCrewz is available during pre-launch. If premium or usage-based GenCrewz services are offered for purchase, the price, what is included and any cancellation or refund terms that apply will be shown at the time of purchase.
- You can stop using a paid GenCrewz service at any time; cancelling stops future charges where applicable.
- Refunds, where available, are subject to the purchase terms shown at checkout, the nature of the digital service already provided, and applicable law. We do not promise automatic or unconditional refunds.
- If you believe you were charged in error, contact us through the Contact page and we will review it.
B. Professional engagement payments
Professional engagements are agreements between the relevant parties, such as a producer and a professional. GenCrewz provides a technology platform and is not the employer of professionals.
- When payment services are enabled, cancellation, adjustment and refund rules for a professional engagement are governed by the applicable engagement terms and the payment-flow rules disclosed at that time.
- Any platform service fee, and how it is treated if a payment is reversed or refunded, will be disclosed before payment. See Pricing & Fees.
- We do not currently make commitments about refund timelines or settlement timelines for professional engagement payments.
C. Changes and contact
We may update this policy as payment services are introduced. Questions? Please use the Contact page. You can also write to support@gencrewz.com.